Welcome to the CD-ROM Tutor Resource Support Page

Please use this page to find answers to common questions, including those related to installation and general usage of the Sports Leaders UK Qualifications That Change Lives CD-ROM Tutor Resource.

Installation

Is the CD-ROM Tutor Resource Mac compatible?

When downloading updates Windows may say 'Firebird.exe has caused a problem'.

Installation Process

How do we install the CD-ROM on one PC for multiple users?

Technical Support

I have installed the Tutor Resource onto my laptop but I can only access the content from school and not at home.

Roaming user profiles.

I can only access Teaching Values Through Leadership and not the qualification/s I have purchased (Proxy Server instructions).

Can the Tutor Resource software be saved on a network (shared area)?

The software will not accept my licence key saying 'Unable to decode key'.

General Support

How can I open the PDF documents without saving first?

How do I launch the program once I've installed the software?

I can't find the Learner Worksheets and other forms in the Tutor Resource.

I have entered my licence key but it is now saying the key is 'no longer valid'.

I'm experiencing problems pasting the licence key into the dialogue box.

Do I need to accept the update?

Can I use both a CD-ROM Tutor Resource and paper Tutor Resource Pack?

How do I add additional licence keys?

Pasting the licence key into the dialogue box.

Who will the CD-ROM Tutor Resource and the licence key be sent to?

Do I need to be connected to the internet?

How do I receive updates?

Multiple Licences

Can I copy the content of the CD-ROM onto multiple machines?

Additional Information

Where can I find additional resources and forms?

How do I change the page print layout?

The application forms link within the Download Resources section is broken.

I haven't received my licence key.

Can't Find The Answer?

Contact us.